Compassa Ltd

Terms & Conditions for Online Learning Services

1. Definitions

In these terms:

• “Compassa”, “we”, “us”, or “our” refers to Compassa Ltd, registered at 136 Hawthorn Avenue, Hull, HU3 5PY.
• “Client”, “you”, or “your” refers to the person or organisation purchasing our services.
• “Contract” means the legally binding agreement between you and us, which includes these terms and any order form we provide.
• “Services” means the online courses and qualifications provided by us as described in our current marketing materials.
• “LMS” means our online Learning Management System or any system we use to deliver digital content.
• “Awarding Body” means any external organisation responsible for accrediting or certifying a course (e.g. IOSH, NEBOSH).
• “Delivery Partner” means an independent organisation or contractor authorised by Compassa to deliver part or all of a course or related service, including Astutis (for NEBOSH Diploma courses), approved NVQ centres, and ZIS Solutions (for employability and CV support).

2. Our Agreement With You

2.1 These terms apply when you purchase our Services. By submitting an order, you accept these terms.

2.2 A Contract is formed only when we issue written confirmation of your order. Until then, we are not legally bound to supply the Services.

2.3 Any other terms (such as those in your own purchase order or emails) do not apply unless we’ve agreed to them in writing.

2.4 In some cases, Compassa acts as a sales agent or intermediary for third-party suppliers (“Delivery Partners”), including but not limited to course providers such as Astutis (for NEBOSH Diploma programmes), NVQ centres, and career-support providers such as ZIS Solutions. Where we act as an agent:

• Your contract for delivery of the course or service is with the Delivery Partner, not Compassa.

• Compassa’s role is limited to arranging or facilitating your purchase and handling initial administration.

• The Delivery Partner is solely responsible for the delivery, quality, and performance of their services.

3. Descriptions and Changes

3.1 We take care to ensure our course descriptions are accurate at the time of publishing, but we may make:

• Minor updates to improve content or reflect changes in law or accrediting bodies.
• Changes to prices, with advance notice. You’ll have the right to cancel before the new price takes effect.

3.2 All Services are delivered with reasonable skill and care.

3.3 Where a Service is delivered by a Delivery Partner, Compassa provides information supplied by that partner in good faith. We are not liable for inaccuracies, changes, or interruptions arising from the Delivery Partner’s materials, systems, or personnel.

4. External Awarding Bodies and Delivery Partners

4.1 Some courses are governed or delivered by external organisations such as awarding bodies (e.g. IOSH, NEBOSH) or authorised Delivery Partners (e.g. Astutis for NEBOSH Diploma delivery, third-party NVQ centres, or ZIS Solutions for employability support). In such cases:

• We must comply with the rules and procedures of those external organisations.
• You may be required to accept additional terms, complete separate enrolment forms, or provide information directly to the Delivery Partner.
• Compassa is not responsible for any act, omission, delay, or decision by the Delivery Partner or awarding body.
• By enrolling, you agree to be bound by the Delivery Partner’s or awarding body’s policies as applicable.

5. Payment

5.1 Prices are as stated in our marketing materials at the time of order confirmation. VAT is added where applicable.

5.2 Full payment is required before access to the Services is granted.

5.3 Assessment fees (if included) cover the first attempt only. Additional attempts will incur extra charges.

5.4 We may delay registration with awarding bodies until all fees are paid in full.

5.5 Refunds are available only if:

• Requested within 14 days of purchase and the course has not been accessed;
• You fail the pre-course English Language Test;
• Our Needs Assessment determines the course is unsuitable for you.

5.6 We reserve the right to decline any order at our discretion. If payment was received, a full refund will be issued.

6. Access to Courses

6.1 We aim to provide 24/7 LMS access, except during:

• Planned maintenance (we’ll give advance notice where possible);
• Events outside our control (e.g. outages, force majeure).

6.2 Course content is aligned with current specifications and updated when needed.

6.3 We do not guarantee that materials are error-free or fit for every purpose.

6.4 Enrolment lasts for a fixed period stated in the course description. Once it expires:

• Your access will be suspended;
• You may purchase an extension if needed.

6.5 Inactivity for 12 months may result in deletion of your LMS account and course progress. If access is still valid, we can restore your account, but your progress will be lost.

6.6 Each course licence is for one named individual and cannot be transferred once activated.

6.7 “Lifetime access” means access until you pass the course, subject to clause 6.5. It does not mean indefinite or perpetual access.

6.8 Certificates may be reissued for a fee, subject to awarding body rules and availability.

6.9 Client user data is retained:

• For 12 months after IOSH course completion;
• For 3 years after NEBOSH course completion. After this, data and access will be permanently deleted.

7. Cancellation & Refunds

7.1 If you’re a consumer, you have a legal right to cancel within 14 days of the Contract being formed, unless you have accessed the digital content.

7.2 To cancel, notify us in writing within the cooling-off period. A full refund will be issued if eligible.

7.3 You may also cancel if:

• We significantly change the Services or these terms and you do not agree;
• We make a pricing or course description error;
• Services are delayed by external factors;
• We breach the Contract in a serious way.

7.4 Refunds are not available once digital content has been accessed unless otherwise stated in clause 5.5.

7.5 If you cancel outside the cooling-off period or for reasons not listed above, refunds are not guaranteed.

8. Misuse, Plagiarism & Behaviour

8.1 You must not engage in academic misconduct, including plagiarism, impersonation, or cheating. We may suspend or cancel access and report such conduct to the awarding body.

8.2 You must communicate respectfully with our staff and tutors. We may withdraw access without refund in cases of abuse, harassment, or threats.

9. Technical Requirements & Support

9.1 You are responsible for ensuring your device meets the technical requirements for accessing the LMS.

9.2 Tutor support is available Monday to Friday, 9am–5pm (UK time, excluding public holidays). We aim to respond within 48 hours.

9.3 Some content may include AI tools, simulations, or external software. All intellectual property remains with Compassa Ltd.

9.4 We may use third-party platforms (e.g. Zoom, video hosting) to deliver parts of the Service. We are not responsible for their performance or terms of use.

10. Intellectual Property

10.1 All course materials are owned by us. You may download them for personal use only.

10.2 You must not copy, share, upload, reverse engineer, or distribute our content without written permission.

11. Data Protection

11.1 We use your data to:

• Deliver Services;
• Process payments;
• Send you relevant information (you can opt out at any time).

11.2 We only share your data:

• When required by law;
• With awarding bodies for certification purposes;
• With partners essential for delivering the course.

11.3 When acting as an agent for a Delivery Partner, we share only the information necessary for your registration, support, or certification. Each Delivery Partner acts as an independent data controller for the services they deliver. Details of their privacy policies will be provided upon request.

12. Our Liability

12.1 Our total liability in respect of any claim under this Contract, including where we act as an agent or intermediary, is limited to the fees you paid directly to Compassa for our part of the Services.

12.2 We are not liable for indirect losses (e.g. loss of earnings, data, or business).

12.2A When we act as an agent or intermediary, our responsibility is limited to the accuracy of the information we provide at the time of sale and to forwarding your enrolment details and payment to the relevant Delivery Partner. We are not liable for any delay, omission, or failure by the Delivery Partner to deliver their service.

12.3 We do not limit liability for:

• Death or injury caused by our negligence;
• Fraud;
• Your statutory rights as a consumer.

12.4 If an awarding body loses accreditation or ceases trading, we will:

• Refund any paid registration/assessment fees within 12 months of payment;
• Continue providing course access for 12 months but will not refund course access fees.

13. Termination

13.1 We may terminate the Contract immediately if:

• You breach the Contract or fail to pay;
• You become insolvent.

13.2 Any rights accrued before termination will remain in effect.

14. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control (e.g. natural disasters, strikes, technical failures).

15. Other Legal Terms

15.1 If any part of this Contract is found invalid, the rest remains in effect.

15.2 These terms are governed by the laws of England and Wales. Disputes will be resolved in English courts.

15.3 No third party has rights under this Contract.

15.4 The latest version of these Terms & Conditions is always available on our website. We recommend saving a copy for your records.

16. Contact Us

Compassa Ltd
136 Hawthorn Avenue
Hull, HU3 5PY
Email: maverick@compassa.co.uk